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FAQ


ROOMS

What types of rooms are available at Orakai Insadong Suites, and what are the differences between them?

Orakai Insadong Suites offers a variety of room types, including One Bedroom, Two Bedroom, Three Bedroom, Four Bedroom, and Penthouse. Please visit the ROOMS menu for detailed information on each room type and its features.

How many guests can stay in each room type?

One Bedroom: 2 guests
Two Bedroom: 3 guests
Three Bedroom: 4 guests
Four Bedroom: 6 guests
Penthouse: 6 guests
An additional charge may apply for guests exceeding the standard occupancy. Please contact the hotel reservations office for further information.

Are accessible rooms available for guests with disabilities?

Orakai Insadong Suites offers barrier-free rooms to ensure a comfortable stay for all guests. As availability is limited, please contact the hotel reservations office in advance if you wish to reserve a barrier-free room.

What makes a serviced residence different from a typical hotel?

A serviced residence combines the convenience of hotel services with the comfort of residential living. Our spacious suites feature fully equipped kitchens and comfortable living areas, allowing you to enjoy a relaxed stay that feels like home. Whether you are traveling with family, staying for an extended period, or simply looking for a more comfortable way to experience Seoul, Orakai Insadong Suites offers a unique and relaxing stay.

How often is housekeeping provided? Can I request additional towels or bedding?

Housekeeping service is provided daily, except on Sundays and public holidays. For long-term guests, the housekeeping schedule may vary depending on the terms of the stay.
Additional towels are available upon request. An additional charge applies for extra bedding sets. Please contact the hotel reservations office if you require additional bedding.

Are the heating and air conditioning systems individually controlled or centrally operated? When does the system switch between heating and cooling?

The hotel operates a centralized heating and cooling system. However, guests can use the individual thermostat in their room to adjust the temperature and fan speed to their preference.
The hotel-wide heating and cooling system is switched seasonally. Typically, the system switches from heating to cooling in April and from cooling to heating in October. The timing may vary depending on weather conditions and guest comfort. The seasonal changeover takes approximately five days, during which room temperature control may be limited. Penthouse rooms are equipped with individual air conditioners in both the living room and master bedroom, allowing guests to control the cooling separately.
After the seasonal changeover is complete, please ensure that the room thermostat is correctly set to “HEAT” (heating) or “COOL” (cooling) as appropriate.
Penthouse rooms are equipped with individual air conditioners in both the living room and master bedroom, allowing guests to control the cooling separately.

Do all rooms have a refrigerator, washing machine, and dryer? Is laundry detergent provided?

All rooms are equipped with a refrigerator and an all-in-one washer-dryer. Laundry detergent is not provided in the rooms and must be purchased separately if needed.

What amenities and kitchenware are provided in the rooms?

Our rooms are equipped with a variety of amenities and kitchenware suitable for both short- and long-term stays. Please visit the ROOMS menu for a detailed list of available items.

Are Smart TVs available in the rooms? Can I use streaming services such as Netflix?

All rooms are equipped with Smart TVs, allowing you to access various OTT streaming services, including Netflix. Please log in using your personal account.

Are there any smoking rooms available?

All rooms at Orakai Insadong Suites are non-smoking rooms. Smoking is permitted only in designated areas outside the hotel. Smoking inside the room may result in a penalty and additional cleaning charges.

FACILITIES

What is included in the breakfast buffet, and how much does it cost?

Our breakfast buffet features a variety of hot and freshly prepared breakfast staples, fresh salads, seasonal fruits, breads and bakery items, cereals, yogurt, and a selection of beverages including coffee, tea, milk, and juices. A rotating hot dish is also served each day, with Korean breakfast options available. Breakfast is offered at a reasonable price of KRW 18,000 per person.

What hotel facilities are available to guests? Are all facilities available to every guest?

All hotel facilities, including the indoor swimming pool, sauna, fitness center, children’s playroom, and guest lounge, are available exclusively to hotel guests and free of charge. For operating hours and detailed information, please visit the FACILITIES menu.

Can children use the swimming pool? Are there any age restrictions or usage guidelines?

The children’s pool has a depth of 70 cm. Minors must be accompanied by a parent or guardian when using the swimming pool.

What are the depths and water temperatures of the swimming pools?

The pool depths are as follows:
Adult Pool: 1.5 m
Children’s Pool: 70 cm
Jet Pool: 1 m
The water temperature is maintained at approximately 28–30°C.

Can hotel facilities be temporarily closed for maintenance or other reasons?

Facilities may also be temporarily closed due to emergency situations, inspections, or other unforeseen circumstances. Guests will be notified in advance of any scheduled closures.

HOTEL INFORMATION

Is Orakai Insadong Suites suitable for families traveling with children?

With spacious suite-style rooms and fully equipped kitchen facilities, Orakai Insadong Suites offers families a comfortable and relaxing stay. Guests can also enjoy family-friendly facilities, including an indoor swimming pool and children’s playroom.

Are baby cribs and extra beds available?

Baby cribs are available for children up to 2 years old and can be provided free of charge upon request in advance.
Extra beds are also available upon advance request for an additional charge of KRW 55,000 per night.
Both services are subject to room availability, so advance inquiry and reservation are recommended.

What is the most convenient way to get from Incheon International Airport to Orakai Insadong Suites?

There are several transportation options available from Incheon International Airport to Orakai Insadong Suites, including taxis, airport buses, and the subway.
For detailed transportation information and directions, please visit ABOUT HOTEL → LOCATION on our website.

Does Orakai Insadong Suites provide airport transportation or pick-up/drop-off services?

Orakai Insadong Suites does not operate its own shuttle service. However, we can assist with arranging a taxi from the hotel to the airport. If you would like to arrange a taxi, please contact the front desk.

Which subway station is closest to the hotel, and how long does it take to walk from the station?

The closest subway station to the hotel is Jongno 3-ga Station (Lines 1, 3, and 5). The hotel is approximately a 3-minute walk from Exit 5, making it easily accessible by public transportation.

Is Orakai Insadong Suites conveniently located for visiting major tourist attractions in Seoul?

Located in Jongno, the heart of Seoul, Orakai Insadong Suites offers convenient access to a variety of popular attractions, including Insadong, Changdeokgung Palace, Bukchon Hanok Village, Gyeongbokgung Palace, Gwanghwamun, Jogyesa Temple, Myeongdong, and Ikseon-dong.

Where can I buy groceries and other necessities near the hotel?

There are 7-Eleven and CU convenience stores located directly in front of the hotel, where you can conveniently purchase snacks, groceries, and everyday essentials.
Harmony Mart is also approximately a 5-minute walk from the hotel and offers a wider selection of groceries.
For directions and further information about each store, please contact the front desk.

Is parking available at Orakai Insadong Suites? Are there any parking restrictions?

Complimentary parking is available for one vehicle per room. Please park your car first in the parking garage (B3–B5) and provide your vehicle license plate number to the Front Desk upon check-in.
For long-term guests staying for one month or longer, a dedicated parking area on B2 is available. Advance reservation is required to use the long-term guest parking area.

Can I store my luggage before check-in or after check-out?

Complimentary luggage storage is available on the day of check-in and check-out, excluding valuables and food requiring refrigeration. If you need to store your luggage, please contact the front desk.

Can the hotel receive packages, grocery deliveries, or food deliveries?

The hotel accepts packages, grocery, and food deliveries on behalf of guests. Please inform the Front Desk in advance of the guest’s name, room number (or reservation number), and type of delivery. The recipient’s name and room number (or reservation number) must match the reservation information.
Please note that the hotel does not provide refrigerated or frozen storage for delivered items. Guests are advised to take this into consideration when ordering food or other items requiring refrigeration or freezing.

RESERVATIONS

How can I make a room reservation?

Reservations can be made directly through the official website of Orakai Insadong Suites or by contacting the hotel’s Reservations Office.
For group bookings, corporate rates, or stays of one month or longer, please contact our Sales Team for further assistance.

How can I cancel or change my reservation?

Reservations made through channels other than the official hotel website cannot be directly changed or canceled by the hotel. If you need to change or cancel your reservation, please contact the travel agency or booking channel through which you made the reservation.

Is there a cancellation fee?

Cancellation fees may vary depending on the reservation type and the timing of the cancellation. Please check the cancellation policy stated on your your reservation confirmation for details.

Is early check-in or late check-out available?

Early check-in and late check-out are subject to room availability and may incur an additional charge. Please contact the hotel reservations office for further information.

Do I need to present an ID and a credit card in my name at check-in?

A valid ID or passport and a credit card in the guest’s name are required at check-in.